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Frequently Asked Questions

Safeguest provides safety and security solutions for short-term rental properties worldwide, free of charge.
Safeguest seamlessly integrates into the booking process, using AI verification software to confirm guest identity. Additionally, we offer deposit collection services to mitigate risks, all at no cost.
Safeguest enhances safety, builds trust with guests, streamlines bookings, and mitigates risks without any financial commitment.
Yes, Safeguest is accessible globally, regardless of location or property type.
Our identity verification process is highly secure, prioritising privacy and data protection while ensuring accurate verification.
Property owners have flexibility in handling unverified identities without incurring costs, with 24/7 support available.
Safeguest offers deposit collection services, securely holding deposits until the end of the stay, with refunds promptly issued, all at no cost to property owners.
Yes, Safeguest provides free integration options with various booking platforms, enhancing safety and security.
Our 24/7 customer support team can be contacted via email or through our online support portal.
No, Safeguest is completely free, aligning with our mission to provide accessible safety and security solutions for all.

Deposit Terms and Conditions

If you choose the damage deposit option, a hold of £250 will be placed on your bank card for 30 days. This hold is to cover potential damages during your stay. Any deductions from the damage deposit will also incur a £20 processing and handling fee payable to Safeguest.

Waiver Terms and Conditions

If you choose the damage waiver option, a non-refundable fee of £29 will be charged to cover potential damages. This waiver does not limit your liability for damages exceeding £250. If the stay does not go ahead, in full or in part, the damage waiver is non-refundable in all circumstances.