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1.1 Account Creation:
– Hosts can create an account on Safeguest by providing accurate and complete information, including their full name, valid email address, and contact details.
1.2 Property Registration:
– Hosts may add properties to their account by inputting the accurate address and postal code. Each registered property will receive a unique URL.
2.1 Unique URL:
– Hosts will receive a unique URL for each property, which must be sent to guests for identity verification purposes.
2.2 Guest Verification:
– Guests will complete a form, verify their ID using a plugin called Get Verdict, and agree to Safeguest’s terms and conditions. The verification process includes taking a selfie and a photograph of a valid photo ID.
3.1 Evidence Submission:
– To make a claim for damage, hosts must provide time-stamped photographs or video stills showing the condition of the property before and after the damage occurred.
3.2 Reporting Timeframe:
– Damage must be reported to Safeguest within 24 hours of guest checkout. Claims submitted after this period will not be considered.
3.3 Third-Party Investigation:
– Hosts can only submit a claim to Safeguest if the third-party booking site investigates and does not pay out first. Documentation of the third-party investigation and decision must be provided.
4.1 Maximum Liability:
– Safeguest’s maximum liability for a claim is £250 per booking. This amount is the maximum that Safeguest will pay out under any circumstances.
4.2 Exceeding Claims:
– In the event that a claim exceeds £250, and the guest does not agree to pay the difference, Safeguest may provide the guest’s ID to the host for independent pursuit of damages.
4.3 Payment Failures:
– Safeguest will not be liable for the £250 if the guest’s card has insufficient funds or if the transaction fails. In such cases, the guest’s ID will be provided to the host for independent pursuit.
4.4 Final Decision:
– Safeguest’s decision on payouts is final and binding. Hosts agree to accept Safeguest’s decision without dispute.
4.5 Guest Response Period:
– The guest will have 7 days to respond to a damage claim. If the guest does not respond within this period, Safeguest will proceed with the settlement or provide the guest’s ID to the host.
5.1 Declaration Requirement:
– Hosts must display the following declaration on their booking site to be eligible for claims: “We will ask you to verify your ID with Safeguest upon booking.”
5.2 Prevention Focus:
– Hosts acknowledge that Safeguest is primarily a prevention tool and agree to use the platform in good faith to prevent fraudulent and disrespectful bookings.
5.3 Accurate Information:
– Hosts must provide accurate information about their properties and the condition of the property before guest check-in. Any false or misleading information may result in the denial of claims and potential suspension of their account.
5.4 Verification on Arrival:
– Hosts are responsible for verifying the guest’s ID upon arrival to ensure that the person checking in matches the verified individual who made the booking. Safeguest is not responsible if a different person checks in to the property despite the guest passing the verification stage.
6.1 Indemnification:
– Hosts agree to indemnify and hold harmless Safeguest, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of or related to the host’s use of the platform, including but not limited to false claims, misuse of the platform, or violation of any laws or regulations.
6.2 Limitation of Liability:
– Safeguest will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) the host’s use or inability to use the platform; (ii) any conduct or content of any third party on the platform; (iii) any content obtained from the platform; or (iv) unauthorized access, use, or alteration of the host’s transmissions or content.
7.1 Termination:
– Safeguest reserves the right to terminate or suspend a host’s account at any time, with or without notice, for any reason, including but not limited to violation of these terms and conditions or any other policies or guidelines provided by Safeguest.
7.2 Effect of Termination:
– Upon termination, all licenses and rights granted to the host in these terms and conditions will immediately cease. The host must cease all use of the platform and any content obtained through the platform.
By using Safeguest, hosts agree to these terms and conditions and acknowledge that they have read, understood, and accept all clauses herein. Safeguest reserves the right to update these terms and conditions at any time. Continued use of the platform constitutes acceptance of the updated terms.
If you choose the damage deposit option, a hold of £250 will be placed on your bank card for 30 days. This hold is to cover potential damages during your stay. Any deductions from the damage deposit will also incur a £20 processing and handling fee payable to Safeguest.
If you choose the damage waiver option, a non-refundable fee of £29 will be charged to cover potential damages. This waiver does not limit your liability for damages exceeding £250. If the stay does not go ahead, in full or in part, the damage waiver is non-refundable in all circumstances.
